Device descriptor request failed Image

FIX: Unknown USB Device (Device Descriptor Request Failed) Windows 10

As you are familiar, a USB is a device used to transfer data quickly from one device to another. But this device is also prone to several types of malfunctions. One such failure is the device descriptor request error. Usually, a large number of Windows 10 users notice this issue when they are making use of an SD card reader. Device descriptor request failed code 43 is one of the most common errors that shows up in our system’s “Device Manager”. It can be a bummer when you really need to use a USB portal.

Unknown USB device device descriptor request failed Image

This stated problem can happen mainly because of hardware issues or any other underlying system complications. But relax! We come to your aid so that you can effectively face the device description request failed issues. Here, you can check out various solutions which we have mentioned to get this error fixed. Simply follow these instructions step-by-step until you resolve your USB connection related obstacles.

Possible Causes of A Request for the USB Device Descriptor Failed

Before resolving the puzzle at hand, it is necessary for us to know its root causes. Below list consists of a few reasons as to why this Device descriptor request failed Windows 10 error happens.

  • Windows 10 encryption cannot read the USB description in the question.
  • A USB device that reports the error code 43 means it cannot communicate with your desktop due to possible network issues. 
  • The desktop contains outdated, corrupted or damaged drivers.
  • A USB port is damaged or broken.
  • BIOS system is not updated to its latest version.

Ways to Solve Unknown USB Device, Device Descriptor Request Failed Error

After comprehending the previous section, it is high time to get acquainted with some famous techniques, as discussed below, that can prove useful for you.

Technique 1: Disconnect Power Supply

This is the very first solution you could use to fix your USB connection-related errors. Most of the time, every error generally happens due to an unstable power supply. And that’s why these steps need attention:

  1. Remove the power supply cord from your PC.
  2. After a couple of minutes, re-plug the power supply plug.
  3. Next, connect your USB to its designated USB port 
  4. Restart your desktop and check whether the error has been resolved.

Technique 2: Uninstall USB Driver from your Desktop’s Device Manager

If the above-said procedure did not fix your concern, we got another method so you can work with your USB driver happily.

1. Press the “Windows + R” keys together and open the “Run” utility. Or search for “Run” under the windows search panel and type in “devmgmt. msc” and click “OK”.

devmgmt.msc in Run wizard Image

2. Once the “Device Manager” window opens, under the “Universal Serial Bus Controllers” section, click on Unknown USB Device (Device Descriptor Request Failed) from the displayed list.

Unknown USB device device descriptor request failed Image

3. Next, right-click on “Unknown USB Device (Device Descriptor Request Failed)” and select “Uninstall” from the context menu bar. Further, follow all instructions prompted to uninstall your device.

Uninstall Device Descriptor Request Failed Image

4. After this whole uninstallation process gets completed, all you have to do is reboot your computer. Now this device will automatically get installed into your system and will get the error fixed.

Technique 3: Disable Fast Startup Option

Unfortunately, if this error persists, you can try this technique. Here we shall try disabling the “Fast Startup” option to fix the Usb\Device_descriptor_failure problem. Several users have said that this method gave positive results in fixing said issue, so let’s see how it’s done.

1. Press “Windows + R” keys simultaneously on your keyboard to launch “Run”. Next, type “Control” in the Run dialogue box and click “OK”.

Run Control Panel Image

2. Now, you will see a new window of the classic control panel. Change the view mode to “Large Icons” situated on the page’s right corner. Next, click “Power Options” from the given list.

Control Panel Power Options Image

3. Under the “Power Options” window, click “Choose what the power buttons does” located on the page’s left side.

Choose what the power buttons does option Image

4. Next, click “Change settings that are currently unavailable”. This will prompt you to give administrative permissions, such as your admin password.

Change settings that are currently unavailable Image

5. A new window shall open, there scroll down to the “Shutdown Settings” section. Here, uncheck the box next to “Turn on fast startup (recommended)”.

Uncheck Turn on fast startup option Image

6. Click on “Save Changes” and restart your desktop. Check to see whether this fixed the bummer.

Technique 4: Unplug USB Device and Scan the System for Hardware Changes

Don’t be disappointed if those previous methods didn’t prove effective. Let us go into another solution by unplugging our USB device and later scanning the system for any hardware change. For that ensure these actions:

1. First, unplug the USB cord from the USB port; if you own a laptop, it will be near its right side, and if you own a computer, it will be near the CPU.

Unplug USB from Device Image

2. Launch the “Device Manager” tab by typing ‘Device Manager’ in the windows search panel.

Windows 10 Device Manager Image

3. On the top header menu, select the “Action” tab. Then, click on “Scan for hardware changes” from the menu bar.

Device Manager Action Image

4. Let the system process and scan all the hardware defects. After it completes this process, plug your USB back in and restart your system.

Technique 5: Run A Hardware and Device Troubleshooter

Running a hardware and device troubleshooter can also fix the issue of device descriptor request failing. Follow these measures:

1. Simultaneously press both “Windows + I” keys, and you are greeted with the “Settings” app. You can even click on the “Settings” icon located above the “Windows” icon on your desktop’s home screen for opening settings.

Windows 10 Start Settings Option Image

2. Next, click the “Update and Security” tab.

Update and Security Settings Option Image

3. Scroll down and click “Troubleshoot”, which is on the left side-bar.

Update and Security Troubleshoot Wizard Image

4. Now, on the current page, look out for “Hardware and Devices” troubleshooter, and right-click on “Run the troubleshooter”.

Troubleshoot Hardware and Devices Option Image

5. Carefully follow the instructions displayed on your screen. If there are any USB related issues, it will fix them. Thereafter, restart your computer to ensure that the unknown USB device port reset failed error is fixed.

Technique 6: Update USB System Device Drivers

Our next recommended solution is to fix this issue by updating your PCs drivers because outdated drivers can also become a drawback in this case.

1. Right-click on the “Start” menu and click on the “Device Manager” option.

Windows 10 Device Manager Image

2. A new page of “Device Manager” will open up, scroll down and search for Unknown USB Device (Device Descriptor Failure). It will be situated under the title “Universal Serial Bus Controllers“.

Unknown USB device device descriptor request failed Image

3. Right-click on “Unknown USB Device (Device Descriptor Failure)” and select “Update Driver”.

Device Descriptor Failure Update Driver Option Image

4. Next, click on “Search automatically for updated driver software”.

Search automatically for drivers Image

5. Now your Windows system will download and install all the latest and updated drivers for the USB device. After completing this operation, reboot your computer, and your USB device will get rid of the error.

Technique 7: Deactivate USB Root Hub Drivers

Well, if you still have a frown on your face, we promise you we didn’t run out of solutions to make your frown disappear. Here, we go:

1. Right-click on the “Windows Start” icon and select “Device Manager”.

Windows 10 Device Manager Image

2. Next, under the “Device Manager” page, scroll down to the “Universal Bus Controllers” section. Right-click on “USB Root Hub” and select “Uninstall device”.

USB Root Hub Uninstall Device Image

3. Repeat this said entire process for the remaining USB root hubs. After this, do restart your desktop. You should be good.

Technique 8: Change the USB Selective Suspend Settings

For successfully connecting your USB port to your system, let us learn about another diagnosis of Configuration Descriptor Request Failed error.

1. Follow the first 3 steps of the third solution (Disable Fast Startup Option) and open the “Power options”. Then, click on “Show additional plans”.

Show additional plans Option Image

2. Next, select “Change settings that are currently unavailable”.

Power Options Change settings that are currently unavailable Image

3. From the new page, select “High performance”. Later, tap on “Change plan settings”.

High performance Change Plan Settings Image

4. Now, click on “Change advanced power settings”.

Change advanced power settings option Image

5. Select “Change settings that are currently unavailable” under the “Advanced Settings” tab.

Change settings that are currently unavailable under Advanced settings Image

6. Search for “USB Settings” and click on it. Then expand the “USB selective suspend setting”. Now, all you have to do is disable “On Battery” and “Plugged in” settings.

Disable USB selective suspend setting options Image

7. Hit the “Apply” button and restart your desktop.

Technique 9: Check and Repair Malfunctioning Sectors of USB Drivers

Malfunctioning sectors or error affected areas are those that cannot be read or written. We recommend if your device contains several bad sectors that can corrupt its system, you must replace it with a new one. To detect and repair these bad sectors, we have recommended a free partition software DiskGenius and follow these mentioned steps to repair the damage.

1. Install the DiskGenius Software and launch it.

DiskGenius Software Page Image

2. Search for the USB drive in the main interface. Click the USB drive located on the left pane and click “Disk” on the menu bar. Under the “Disk”, select “Verify or repair bad sectors.”

Verify or repair bad sectors option Image

3. Next, click the “Start Verify” button, and the scanning process will start to scan your USB device.

Bad track verification wizard Image

4. After completing the scanning, DiskGenius will report to you if it has found any corrupted sectors in the USB device. If your device contains any specific bad sectors, click on “Repair” to get all of them repaired.

DiskGenius Disk Verify Completed Image

5. Once DiskGenius has completely repaired all of your USB devices’ bad sectors. Reboot your computer and check to see whether the USB controller is in a failed state or if the error has been amended.

Technique 10: Turn on Plug and Play in Windows Services

Lastly, this section is another important process that can help you to make your USB connection work as you desire.

1. Press “Windows + R” and Launch “Run”. Type “services. msc” in the given dialogue box and hit “OK”.

services.msc in Run wizard Image

2. Next, on the Windows “Services” page, search for “Plug and Play”. Double click on it and select “Properties”.

Application Layer Gateway Properties Image

3. If your current Startup type is manual and service status is “Running”, turn it to disabled and stop, save the changes. Thereafter change it again to manual and running. Select “OK” and “Apply”. While on the other hand, if the Startup type is currently disabled and service is stopped, turn to manual and running. Again click “OK” and “Apply”.

Plug and Play Wizard Image

4. Restart your computer, and we bet this procedure has proved to be fruitful as many experts term it.

Technique 11: Recover any Lost/Deleted File from USB Flash Drive

We have listed down this method so that you can retrieve all lost or deleted files from your damaged USB drive, SD card, external hard drive, HDD or virtual disk. Your Windows 10 computer would contain some important files that have not been backed up, and we insist you perform a “Flash drive recovery”.

1. Open the DiskGenius software on your computer. Locate the malfunctioned USB device and right-click on the partition from where you would like to recover your data. Select “Recover Lost Files”.

Recover Lost Files Option Image

2. Click on the “Recovery” icon and select the “Start” button. To recover the data from lost files, the “Complete Recovery” mode selection is preferable.

DiskGenius Recover Files Wizard Image

3. Next, check and see whether the selected files are correct. Then double-click on the file and view the content of the file. Also, DiskGenius software will help you preview all photos, documents or videos.

DiskGenius Photo Preview Image

4. Now, recover files from your USB disk by copying these files to a different location. Click on those files that you want to retrieve and Right-click on them, and select “Copy to”. Make sure to specify the desired location you want to save the file.

DiskGenius Files Copy to Option Image


We have curated all of these useful techniques to solve the most common USB driver error. All our solutions are tested and verified to give positive results. We hope these methods will help you repair your Windows 10 device descriptor request failed problem. As we know, USB is an important device that stores confidential as well as important data for your reference. We recommend that you apply data recovery before trying out any repairs software programs.

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